Army asks Family housing residents for input


Emily Jennings/USAG Wiesbaden Public Affairs
Army housing residents can rate their satisfaction with services, property and the overall housing experience through the Residential Communities Initiative survey, which will be sent via email.

WASHINGTON — Residents of Family housing owned and leased by the Army will have a chance again to rate the quality of housing and housing services in 2019.

The second online survey of about 10,000 residents living in Army-owned and Army-leased housing worldwide was emailed Jan. 15. CEL & Associates Inc. administers the survey for the Army. The email is from ArmyHousingSurvey@celassociates.com.

The survey is open through Feb. 14. The survey’s purpose is to receive firsthand accounts of what Soldiers and Families find important when living in Army-owned on-post and leased Family housing. Residents of privatized Residential Communities Initiative housing will be surveyed in March.


Survey proponents are the Army Assistant Chief of Staff of Installation Management and the U.S. Army Installation Management Command.

The housing survey is used to identify areas in housing operations that are successful or need improvement, where funding could have the most effect and are identified as top priorities to residents, and ascertain areas of success for the garrison housing office, according to Lt. Gen. Gwen Bingham, Army Assistant Chief of Staff for Installation Management.

“Your feedback about your experiences while residing in Army-owned or leased housing is critical to shaping the future housing and services provided by the Army,” Bingham said.

CEL & Associates emailed the first housing survey in 2018 to 9,957 residents living in Army Family housing, with 2,025 residents responding for a rate of 20.3 percent. Army housing officials want to increase participation in the 2019 resident satisfaction survey.

A higher response rate will give Army officials a more accurate depiction of Soldiers’ and their Families’ satisfaction with Army Family housing and the services offered by garrison housing offices, housing officials said.
“All surveys are confidential. Your frank feedback about your experiences in Army Family Housing may help to shape future housing programs and services and help guide future decisions that could impact generations of Soldiers and Families,” said Lt. Gen. Bradley A. Becker, Installation Management Command commander.

The Army wants maximum outreach and participation to measure residents’ satisfaction with housing accommodations, as well as the services they received from the Army Housing Office. Residents who have not received an email with the survey link by Jan. 18 should contact their local housing offices.