Ask the commander – December 17, 2015


Col. Mary Martin, U.S. Army Garrison Wiesbaden commander

Col. Mary Martin, U.S. Army Garrison Wiesbaden commander

Community Members, the holidays are upon us and there is still a lot to be done… some things will have to wait for the New Year. Take time during this holiday season to reflect, relax, and enjoy your family and friends. Thank you for all you do to make our community better; your awesome support, suggestions and comments are appreciated and we will continue doing our best to accommodate. All the best to you and yours during this holiday season and we look forward to hearing from you next year.

Editor’s note: Have something you’d like to share with the commander, or a question you’d like answered? Send an ICE comment or contact the Commander’s Hotline (click the Feedback link on the garrison home page) If you have a suggestion instead of a question, you can also visit the suggestions link on the ICE website.


Pedestrian Gates

Steve M. said: I normally ride public transportation and use the bus stop near the Domäne Mechtildshausen. The pedestrian mantraps are always breaking. This morning several employees tried to use the one by the Domäne Mechtildshausen; however, it was broken. We went to the next one towards the gate. It was broken also, so we all walked to the gate. There is no sidewalk on the road. The fog was extremely thick and I walked off the road to avoid getting struck by passing vehicles. My shoes got muddy and damaged by walking through the weeds. This is unacceptable. When will we get a quality solution to the pedestrian gates?


Response: On the morning you reported there was a traffic accident nearby and a witness to the accident pressed the emergency button on the pedestrian gate near the Domane to notify authorities of the accident. This caused an automatic lockdown situation for that specific gate for several minutes until the emergency was cleared and emergency button was reset. It is actually rare that the pedestrian gates malfunction. Occasionally, mud and snow can cause the doors to not close all the way, or moisture in the ID card slot can cause difficulty gaining access to the booth.


Floor damage cost (Repost from April 2015)

Michelle H. said: I know there have been many concerns from those living on post about the floors in housing and the charges we are facing when we go to PCS. Many of us want to know what exactly is housing charging for floor damage. Why are many of us getting charged for damages, then the damages never get repaired before the next family moves in? If we do get charged for floor damage how can we be certain that the money taken from us will actually go towards repairs?

Response: Michelle, Residents are responsible for damages incurred during their occupancy. Damages will be assessed based upon the cost of the government to repair the damages. In the case of parquet floors, there are two fees: one is for the area of damaged flooring and the second is for the cost of sanding. Since the entire floor must be sanded, not just the section damaged, this cost can be large. To help offset this cost we prorate the cost with an annual depreciation of 10 percent off the total cost. Sanding is normally done every 10 years so if six years have passed, the resident would only pay 40 percent of the sanding costs. The cost per square meter of parquet is approximately $60 and the sanding is about $17 per square meter. So a 10-square-meter room that has one square meter of damage and is six years old would cost: 60 + 17(10-6) = $128. A large room or greater damage could incur a higher cost, but that is why we try and depreciate the cost to the greatest extent possible. If you have further questions please contact the Housing office at mil 548-4429 or civ (0611) 143-548-4429 or email usarmy.wiesbaden.imcom.list.hsg-information@mail.mil. Thank you.