Ask the commander – February 18, 2016

Col. Mary Martin, U.S. Army Garrison Wiesbaden commander

Col. Mary Martin, U.S. Army Garrison Wiesbaden commander

Editor’s note: Have something you’d like to share with the commander, or a question you’d like answered? Send an ICE comment or contact the Commander’s Hotline (click the Feedback link on the garrison home page) If you have a suggestion instead of a question, you can also visit the suggestions link on the ICE website.

Fitness Center sidewalk

Anonymous said: My wife (DA Civilian) lost her dependent ID yesterday and filed a report of the loss. Following the MP report, she went to the Wiesbaden ID card office for a new dependent ID. My wife had all necessary documentation for a dependent ID card reissue IAW DoD identity. After waiting to be called, she was asked by ID center personnel if her husband was present, told “bye” upon stating that I was not present, and the ID center employee walked off. My wife was not provided any additional explanation or opportunity to ask questions on the matter. I called the ID card center and asked if I was required to be present for her to get a new ID. I was advised that I did have to be present or provide my wife a power of attorney for her to replace her lost dependent ID.

Not having been present for her initial issue, I asked for the Regulation number requiring my presence and was told “AFI 36.9.” I asked where I could find a copy of “AFI 36.9,” and the ID card center was unsure. The impact to my wife and I is significant.

Due to schedule conflicts between my duties and my wife’s work, it will be several days before I am able to go with her to request a new ID or obtain a limited power of attorney for her to obtain an ID under the parameters set forth by the Wiesbaden ID center. I believe that the Wiesbaden ID card office has established its own policies, which create unnecessary inconvenience to obtain services and deviate from established Army policy. I also believe that they are unnecessarily rude and unhelpful.

Response: Thank you for bringing this to our attention. Your comments are very important to us. We apologize for your negative experience, as that was not our intent. The ID card section was following the regulation when they asked for a power of attorney, or for the sponsorto be present, however. In the future, we’ll ensure that our employees are clearer in their explanation of regulations. If youhave any other questions, please feel free to contact the personnel office for further assistance. They’re always happy to help.

Vet Clinic thanks

Jan said: Dr. Sadtler, once again, you’ve provided the best care and service for us. For the past year, you’ve been incredible at helping us manage our [dog] Annie’s pain.

At 18-years-old, with lame back legs, arthritic paws and senior behavior issues, we have felt so comfortable knowing you were so competent to help us to help her. Yesterday, we kissed her goodbye for the final time, knowing we were releasing her from that failing body and for the last time, you gave her and us a gift in her passing.
I cannot imagine what it must take to be with families as they say a final farewell to a beloved furry child, but you did so with such grace and warmth and care. We are broken at the loss and know time will ease the pain but ultimately very grateful for you.

We felt that her passing was peaceful and pain-free and that’s such a gift to us. She gave us the gift of unconditional love, loyalty, friendship and constant companionship and the final gift we could offer her for that was a peaceful passing and you allowed for us to do that.

Thank you from the bottom of our hearts, the Workman family.