Editor’s note: Have something you’d like to share with the commander, or a question you’d like answered? Send an ICE comment or contact the Commander’s Hotline (click the Feedback link on the garrison home page) If you have a suggestion instead of a question, you can also visit the suggestions link on the ICE website.
Fitness Center sidewalk
Mark said: I don’t think it’s cool that you built a sidewalk directly from the Fitness Center side door to the warehouse, and then chose to start locking the door during the coldest days of the year. In order to get back from working out to our clothes and the showers we have to freeze while walking the long way around.
Response: Thank you for your comment and concern about access to our facilities. We do have the sidewalk between the main Fitness Center and the FFT Annex to accommodate our customers using both facilities easily, however in order to ensure that our customers scan into the Rec Trac system we have limited the entry points to the facility to the main front and back entry points. This scanning system is an important tool that assists us in providing valuable programs and equipment to our community. Also, limiting entry points helps ensure greater security. We do apologize for the inconvenience that this causes especially on cold days. However, once the floor has been repaired in the main facility, equipment will be returned and all will be a warm hallway away from the showers as of this spring.
Family and MWR FOB suggestion
Jody said: I would like to suggest that we be able to put money on our scan cards for the purpose of buying water, smoothies, etc., so we do not have to carry cash or make a second trip.
Response: This is an excellent suggestion; however, Family and MWR is not authorized to store funding on the customer’s FOB system (keychain scanner). The reason being is that if the item is lost or stolen, Family and MWR cannot be held liable for missing funds. Thank you again for thinking of ways to make our facilities and services better for the community.
Cadence calling in housing
Anonymous said: Units are still conducting PT in Newman Village Housing, near the basketball courts, near the tennis courts and around the track – all while calling cadence. They’re also violating quiet hours by doing so before 7 a.m. While the housing office claims those areas aren’t part of housing, they are. I request that the units be immediately notified by housing that they are to respect the housing areas and garrison policies so that my family, and others, can rest without hearing yelling each morning and hearing the barking of dogs due to large amounts of people conducting organized training and testing in a housing area. I also request that signs be posted in well-lit areas surrounding the areas so that all personnel will be aware should their unit fail to inform them of current policies.
Response: Thank you for bringing this to our attention. The Garrison Command Sgt. Maj., CSM Larry Addington, will personally go out next week to observe units and how they’re performing PT. Please, in the future, let us know of any units you observe doing this so we can contact their leadership. In addition, we’ll be placing no cadence-calling signs on the track.
Window issue in housing
Anonymous said: I have a large, clear bathroom window. I have hung curtains to help protect my family’s privacy; however, after talking with neighbors, it is not good enough. Curtains easily move-simply walking past the window or having the window open. Not to mention, I have four young children who do not fully understand the implications of not adjusting the curtains. I am requesting something be done to correct this issue that threatens very privacy and safety of my family. called DPW and spoke with a gentleman who suggested I go on the economy and purchase blinds, which I informed him would still not completely resolve the privacy issue, because–just like curtains — blinds easily move. I have spoken with two other people as well, who have said there is nothing they can do for this particular situation. The overall indifference towards clients/tenants and lack of professionalism I have encountered today is extremely disappointing and unsettling.
Response: Thank you for bringing this to our attention. Your building was part of a right sizing project several years ago. The bathroom window you have was originally a bedroom window and during the renovation the glass wasn’t changed. We will fund a project to cover all bathroom windows with a privacy glass issue with a transparency type film to allow sunlight in and privacy from the outside. In some cases, we still recommend using a curtain in addition to the film. We will be contacting you to setup an appointment to install your film.