Commissary aims to improve experience

Store will close for 2.5 days to reorganize

The Wiesbaden Commissary will close at 4 p.m. Sept. 29 and will remain closed on Sept. 30 and Oct 1 while it undergoes a “reset” as part of the Defense Commissary Agency’s ongoing effort to enhance the shopping experience.

“We hate to inconvenience our customers with the closure, but this is something we’ll all appreciate when it’s done,” said Acting Store Director Melquiadeth A. Guillermo Supinger.

The reset is part of an agency-wide program that systematically changes how products are displayed on shelving throughout a commissary in order to better serve customer shopping patterns. The goal is to give commissaries worldwide a more customer-friendly product flow and a layout that is as consistent as possible from location to location, according to Hector Granado, director of marketing.

“Although we have to take into consideration that no two commissaries are constructed exactly alike, a customer-friendly product flow means dog food will be next to pet supplies instead of the charcoal, peanut butter is best found next to the jam, and you shouldn’t have to cruise three different aisles to find all your cleaning products. It’s a simple matter of making the commissary layout more sensible by ‘resetting’ the store,” he said.

One of the priorities is to help busy, active-duty shoppers make a quick run through their commissary and get home more quickly.

“The whole idea, in a nutshell, is to get convenience into the shopping experience,” Granado said. Consistency is also part of the reset equation. “Why shouldn’t you be able to go to different commissaries and find basically the same layout?

“We try not to inconvenience the customers while resetting stores,” Granado said, “but we often have to close the store for a day, sometimes two, in order to tear down the shelving and move it and restock. Our customers usually like the new layout once they get used to it. Sales increases always follow a store reset and that’s an indication that the user-friendly product flow is a good change.”

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