The Wiesbaden Army Health Clinic Patient Centered Medical Home is accredited by The Joint Commission. Each patient enrolled to the clinic is assigned a primary care manager on one of the PCMH teams (Blue or White). In the PCMH model, patients have a health care team that knows their medical needs, takes care of their needs, and coordinates with other health care delivery teams to provide the best quality care. PCMH staff includes the primary care manager (a physician, nurse practitioner or physician assistant), registered nurses, medics, clinical pharmacists, and an integrated behavioral health consultant.
The clinic also offers a variety of other services in different locations across Clay Kaserne:
- Medical and Dental Clinic
- Primary Care
- Physical Therapy
- Soldier Medical Readiness Cell
- Patient Administration
- Family Advocacy Program
- Educational and Developmental Intervention Services (EDIS)
- Bldg. 1526
- Outpatient Behavioral Health
- Army Wellness Center
- American Red Cross
Patient satisfaction and feedback
Patients are encouraged to provide feedback, positive and negative, to allow clinic staff to continually improve patient experience and satisfaction with their care. Patients can use the following methods to provide feedback.
- Joint Outpatient Experience Survey: Approximately 72 hours after an appointment, patients will receive a survey to complete by mail or electronically.
- Interactive Customer Evaluation Patients can complete an ICE card or submit ICE comments online at https://ice.disa.mil.
- Patient Advocate: Located in the TRICARE Service Center, advocates can be reached at 06371-9464-1361 or DSN 590-1364.
Access to care
It is extremely important all active duty military and their command-sponsored Family members enroll in TRICARE Prime. Enrollment can be accomplished either at inprocessing or the TRICARE Service Center. One significant benefit to Prime enrollment is the access to care standards that assure patients receive timely, quality care. If timely care is unavailable at the clinic, patients may be referred to Landstuhl Regional Medical Center or to a host nation provider or hospital.
Patients can make appointments by using TRICARE Online at www.tricareonline.com or by calling Central Appointments at 06371-9464-5762.
Access to care standards
Acute Care – 24 hours
Routine Care – 7 calendar days
Specialty Care – 28 calendar days
The below tools are available to patients to schedule appointments, access information, communicate with their care teams, or to seek guidance.
- Make, reschedule or cancel appointments.
- The blue button allows patients to view their health information, including lab and radiology results, medications, immunizations and more.
- To refill prescriptions, click on the Rx refill button, select which medications to refill, select the pharmacy location, and then submit. The refill will be ready the following business day.
• Ask your healthcare team to register you at your next appointment.
• Allows secure communication between patients and their primary care manager or PCM team. Best for non-emergency communication.
• Patients can consult with their PCM or care team, request an appointment, request prescription renewal, request lab or test results.
• Once you register, you must reply to the email to activate RelayHealth
TRICARE Service Center:
Wiesbaden Army Health Clinic has a TRICARE Service Center located in the front of the clinic to assist with enrollments and eligibility, referrals and authorizations, billing and claim issues as well as patient liaison and translation services.
Host nation patient liaisons are available to assist U.S. beneficiaries to include DoD civilians and retirees during emergency room visits, inpatient hospitalizations and initial routine medical appointments. A patient liaison is available 24/7 for emergency assistance.
The TSC can:
• Schedule host nation medical appointments
• Process authorizations with International SOS for host nation care
• Provide local resources for medical supplies and pharmacies
• Schedule OB hospital tours
• Assist with filing claims to TRICARE for medical reimbursement
• Provide guidance on obtaining Certificates of Credible Coverage or proof of insurance
• Discuss benefits and how to use the various TRICARE plans overseas and stateside
• PCM enroll eligible beneficiaries
Host nation patient liaisons can:
• By request, can accompany patients on initial medical appointments with a host nation provider
• Assist with care transfer between a military treatment facility and a host nation medical facility
• Ease language barriers between the patient and the host nation provider
• Provide assistance with the birth certificate process
The TRICARE Service Center is open Monday through Friday, 7:45 a.m. to noon and 1-4 p.m.
To contact the clinic, call DSN: 590-1302 or Comm.: (06371)9464-1302
Patient liaisons can be reached at (0162)270-7743, (0162)296-1189 or (0162)297-1057/7746.
In Case of Emergency
The Wiesbaden clinic does not provide emergency care.
For medical emergencies, go to the nearest hospital,
dial 112 off post, or call the MP station at DSN 114.
Langenbeckstrasse 1, 55131 Mainz Oberstadt
Emergency Room: There are three different emergency rooms.
- Pediatrics ER in Bldg. 109
- Surgery ER in Bldg. 505
- Internal Medicine ER in Bldg. 605
Helios Dr. Horst Schmidt Kliniken (HSK) Wiesbaden
Ludwig-Erhard-Strasse 100, 65199 Wiesbaden
Emergency Room: The HSK has a 24-hour, fully-staffed Notaufnahme (emergency room).
St. Josefs-Hospital (JOHO) Wiesbaden
Beethovenstrasse 20, 65189 Wiesbaden
Emergency Room: St. Josefs has an emergency room.
Note: Patients with behavioral health crises, pediatric emergencies, and eye emergencies should not go to St. Josefs Hospital. These patients should go to the emergency room at HSK or Uniklinik Mainz.
Asklepios Paulinen Klinik Wiesbaden
Geisenheimer Strasse 10, 65197 Wiesbaden
Emergency Room: APK has an emergency room.
For gynecological and obstetric emergencies, contact the gynecology department on the ground floor of the hospital on Mondays, Tuesdays and Thursdays from 8 a.m. to 4:30 p.m. and Wednesdays and Fridays from 8 a.m. to 4 p.m. Outside of these times, contact the emergency department.
Note: Patients with behavioral health crises, pediatric emergencies, and eye emergencies should not go to APK. These patients should go to the emergency room at HSK or Uni Klink Mainz.