Know what to do in case of emergency


Wiesbaden Army Health Clinic

As a TRICARE Prime beneficiary, you do not need prior authorization to receive emergency care at any hospital. In all emergencies, it is imperative that the sponsor calls International SOS and their primary care manager within 24 hours or on the next business day following admission. This will allow TRICARE to coordinate with the facility for payment, determine whether you should be transferred to another facility, and coordinate emergency transport, if needed. If the emergency room requires the patient to schedule a follow-up appointment (consultations, x-rays, labs), you must get prior authorization from your PCM at the military treatment facility.
Prime plans include:
• TRICARE Prime Overseas
• TRICARE Prime Remote Overseas

Important
If a beneficiary fails to call TRICARE International SOS within the allotted time frame, they can be held responsible for any outstanding patient bills from the emergency room visit.
For Emergency Room Visits please contact: International SOS: +44 208-762-8384, or toll free: 0800-589-1509, option 1. Available 24 hours, seven days a week, 365 days a year.


For questions or concerns, please contact:
TRICARE Beneficiary Service Representative: 06371-9464-1302, DSN 314-590-1302, option 1
TRICARE Claims: 06371-9464-1302, DSN 314-590-1302, option 2
Patient Liaison: 06371-9464-1302, DSN 314-590-1302, option 4
Emergency On-Call Patient Liaison: 0162-270-7746, 0162-270-7743, or 0162-297-1057.