MWR hosts Customer Appreciation Day


Garrison leaders recommitted themselves to outstanding customer and employee support during Customer Appreciation Day Sept. 30.

Photo by Karl WeiselIt was a day to welcome teachers and administrators, celebrate continued outstanding service by the Wiesbaden Army Community Service staff and for community members to enjoy free food, games and more during Wiesbaden Family and MWR’s Customer Appreciation Day Sept. 30.

Photo by Karl Weisel
It was a day to welcome teachers and administrators, celebrate continued outstanding service by the Wiesbaden Army Community Service staff and for community members to enjoy free food, games and more during Wiesbaden Family and MWR’s Customer Appreciation Day Sept. 30.

The afternoon-long event, held at the Wiesbaden Entertainment Center, featured free food and bowling, a live broadcast by American Forces Network Wiesbaden, a host of giveaways and special recognition of some of the community’s outstanding service providers.

“The first thing we want to do is acknowledge our teachers and school administrators who have just returned from summer vacation,” said Greg Holzinger, director of Wiesbaden Family and Morale, Welfare and Recreation.


“Thank you for the jobs you have done and will continue to do for our children’s education,” said Col. Mary Martin, U.S. Army Garrison Wiesbaden commander.

“Our teachers are doing a phenomenal job,” Martin said, pointing out that Wiesbaden Middle School, led by Principal Dr. Susan Hargis, was recently named to receive 2015 National Blue Ribbon recognition — a rare honor distinguishing the educational facility as among the top one percent of all U.S. schools — for academic excellence. “The Middle School was already a 2015 National Green Ribbon school — and now it’s receiving the Blue Ribbon.

“Our educators are important to our children and to their success in the future,” Martin added.
While the Blue Ribbon recognizes outstanding test score achievement, the Green Ribbon recognizes a school focusing on every aspect of a child’s development and growth, the school’s principal explained — academic excellence, environmental commitment and playing a role as “citizens of planet Earth.”

“No one has ever gotten both the both the Blue and Green Ribbons in the same year,” Hargis said.

Holzinger, Martin and U.S. Army Garrison Wiesbaden Command Sgt. Maj. Larry Addington also commended the entire staff of Wiesbaden Army Community Service for receiving the 2014 Installation Award of Excellence.

“For the last four years our ACS has received 100 percent accreditation during inspections,” said the garrison commander, “sometimes doing it with not as much staff as required, but always getting it done.”

The award was signed by Lt. Gen. David D. Halverson, commander of the U.S. Army Installation Management Command.
As community members mingled in the Wiesbaden Entertainment Center, enjoying the games, giveaways and refreshments, garrison leaders discussed the importance of taking a few moments to commit to continued customer and employee support through the formal signing of the Employee and Customer Covenant.

“I would say the Directorate of Family and MWR is probably the nucleus of our community, supporting our service members, families and civilians,” said Martin. “They do everything. We’ve got a great workforce here — a great group of committed people. Also, we wouldn’t be here if it wasn’t for the great customers whom we serve.”

Wiesbaden’s Family and MWR director added that the covenant not only calls for continued outstanding service, but also ensuring that employees are equipped with the proper tools, skills and support needed to provide that service. “We want to make sure we serve our customers in the best possible way,” he said.

“Not only are we showing appreciation and support for the families who came out today — but also recognizing (with the covenant) what we can continue to provide in the future,” added Martin. “Thanks for everything you do for this community, and keep up the good work.”