Packstation opens outside Clay


A DHL Packstation in the visitors’ parking lot outside Clay Kaserne opened July 13. It will make it easier for community members to receive packages, since DHL drivers will not have to enter Clay Kaserne, but can deliver the packages off post to the Packstation.

“This is a good service for our community. It is a needed service,” said Liz Moore, U.S. Army Garrison Wiesbaden government relations officer. “People will be able to get packages faster.”

Community members can now order online from German shops and delivery stores and can choose to have their packages delivered to the Packstation. Only Deutsche Post and DHL are able to offer that service, Moore said.


Lena Stange/USAG Wiesbaden Public Affairs
A DHL Packstation is set up July 9 in the visitors’ parking lot outside Clay Kaserne for use by the American community and Erbenheim residents. Community members can now order online from German shops and delivery stores and have their packages delivered to the Packstation.

Before community members can use the Packstation, they have to register online for a free customer account at https://www.dhl.de/en/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation-empfang.html. Community members have to make sure they use their passport and not their ID card for registration. In addition, they have to provide their physical home address and a German cellphone number, said Moore.

Once account verification is complete, the registered community member will receive a customer card via regular mail, according to DHL.

A customer card and pick-up code are needed to be able to get your packages. The pick-up code will be provided by email, according to DHL.

Lena Stange/USAG Wiesbaden Public Affairs
Workers build a DHL Packstation July 9 in the visitors’ parking lot outside Clay Kaserne. On-post residents and others can now have their packages delivered to the Packstation.

To have a package delivered to the Packstation, the address field has to be filled in correctly during the ordering process, said Moore. The street name (Straße) is always “Packstation,” while the number is the number of the individual Packstation chosen. The one near the Clay visitor center has the number 207. The postal code (PLZ) is 65205 and the city (Ort) is Wiesbaden.

Once notified that the package has been delivered, the community member has nine days to retrieve the package from the Packstation, according to DHL. The language on the screen can be switched to English and will guide the customer through the process.

For more information, go to https://home.army.mil/wiesbaden/application/files/8415/9428/2112/DHL-Packstation-allg-informationen-032020_ENGLISH_VERSION.pdf.