Self-help, service orders
important for maintaining “Our Home in Germany”
To ensure all leaves are in their proper place on the ground for pick-up, fall clean up is scheduled a bit later this year, the week of Dec. 2-6. However, residents are welcome to visit the self-help store any time of year to find the tools they need to clean up around the neighborhood.
One of the newest items available for use is a walk-behind leaf vacuum and shredder. SHIP store staff will provide a quick how-to on the vacuum and transport it to and from housing for use. The store also has rakes, brooms, lawnmowers, shears, pressure washers and lawn waste bags to help with clean up.
Besides outdoor implements, the SHIP store also has numerous tools residents can use to complete minor repairs indoors. Lightbulbs, shower hooks, hand tools, screens, curtain clips, paint and painting tools, plungers and faucet aerators are just a few of the items available.
The SHIP store, Bldg. 7802 on Hainerberg, is accessible through the Post Exchange parking lot and is open Tuesday through Friday from 8 a.m. to noon and 12:45 to 5:15 p.m.; and Saturdays from 8 a.m. to noon.
For larger issues
For repairs that can’t be completed with items from self-help, residents can enter service orders through the customer service line at DSN 548-HELP (4357) or (0611)143-548-4357.
This year to date, Directorate of Public Works staff have completed 5,480 minor repairs in housing. These repairs include things such as clogged toilets, broken tiles and fixtures.
Here’s how it breaks down: Aukamm had 1,540 service orders totalling $260,000; Clay Kaserne had 1,852 totalling $280,000; Crestview had 542 totalling $83,000 and Hainerberg had 1,546 totalling $283,000.
Residents should submit a work order — no matter how small they believe the issue to be — if it’s not something that can be fixed through the SHIP store. If it’s an emergency after hours, the same number will get residents to on-call personnel. A small drip or leak can turn in to a much larger problem if left unattended.