Stay safe during moving of household goods

The U.S. Transportation Command Defense Personal Property Directorate highlighted the Department of Defense’s commitment to keeping customers safe during moving and storage services in an email dated May 22.

The DoD has directed that moving personnel adhere to Centers for Disease Control and Prevention protocols regarding health protection while working in a person’s home, the email said.

Measures include wearing face coverings, minimizing crew size, routinely cleaning frequently-touched surfaces and practicing good hand hygiene, according to the email.

Lisa Bishop/USAG Wiesbaden Public Affairs
Lt. Col. David Chapman and his expectant wife, Jaime, tend to their 152 pound Irish wolfhound, Wally, during their household goods pack out May 20. Individuals who are moving, as well as the movers, should comply with COVID-19 protocols.

Individuals and families who are moving must also comply with CDC protocols and are asked to limit the number of family members in the residence to those needed to supervise the move.

“You are empowered to decide who enters your residence. You are empowered to question moving company personnel on their adherence to the aforementioned protocols. You are empowered to say ‘stop’ at any point in the process. You are not required to compromise your safety for the sake of meeting a moving company’s timeline; if needed, ask to reschedule your move,” said USTRANSCOM Commander Gen. Stephen R. Lyons, in a letter to customers about moving while in a COVID-19 environment.

Anyone who is in the moving process and is ill or has a family member who is ill should notify their moving company or call the Personal Property Processing Office at (0611)143-546-6080.

Anyone who feels uncomfortable during the packing or delivery of their household goods should inform their service provider, contact the PPPO, or their chain of command, if necessary.

For information or assistance:

Personal Property Processing Office: By appointment only. Call DSN 546-6080 or 0611-143-546-6080. Email: To initiate self-counseling: Or visit their website:

Army Transportation Customer Service: Toll-free: 800-762-7186/ Comm: 703-806-4900.

USTRANSCOM Customer Support (24 hours): 833-645-6683.

Stop Movement Customer Assistance Point: Call: (0611) 143-548-1201; email:

Local information and contact details: