WebTrac provides features for patrons

Wiesbaden Family and MWR offers a wide range of programs and services. Sometimes keeping up with the latest opportunities can be challenging.

While most people are familiar with MWR’s website and social media platforms — Facebook, Twitter, Instagram and Flickr — newcomers, in particular, may be unaware of the resources available through Wiesbaden Family and MWR’s online Webtrac resources.

“We try to make it easier for the customer with WebTrac,” said Jeremy Tice, MWR functional administrator, explaining that the online interface provides details on upcoming activities and ongoing programs while allowing patrons to register and pay for them online.

“WebTrac is a browser-based user interface that allows customers to access our RecTrac database,” Tice said. “RecTrac is the software that MWR uses in all of our facilities for all aspects of our business — from purchasing a coffee at the WEC to getting an oil change at Auto Skills or signing up for a Duathlon at the fitness center. Everything is tracked through RecTrac.

“WebTrac (part of RecTrac) enables our customers to go online and complete transactions without having to physically go into one of the facilities,” he said. “This includes Outdoor Recreation trips and rentals, hunting and fishing classes, fitness passes, tickets for Amelia Earhart Playhouse performances and much more.”

Patrons may have a WebTrac account already, even if they are unaware of it, he said.

“A WebTrac account is automatically created for every household that is created in one of our facilities,” he said, explaining that once a household is registered at one MWR facility or online, members of that household can sign up and pay for events at any Wiesbaden Family and MWR facility or online using WebTrac.

“We are always working to tweak and expand what is available online. Oil change appointments at the Auto Skills are something new that have been active for a couple of weeks. Within the next month or so, we will have UTAP appointments available as well.”

Activities that feature the online registration and payment options are identified by the “Sign up” link under calendar events on the Wiesbaden Family and MWR website.

Wiesbaden community members can find out about upcoming programs and services by reading InsideMWR magazine (published quarterly in print and online), the MWR Go monthly newsletter (online) and the MWR Weekly Highlights (online). All of these resources are available by visiting wiesbaden.armymwr.com or facebook.com/WiesbadenArmyMWR.

Details about upcoming and recent events are also available on Instagram: wiesbadenarmymwr, Twitter: wiesbaden_mwr and Flickr: flickr.com/photos/wpao.

Listeners can also find out about the latest MWR happenings by listening to AFN Wiesbaden, which features news and information about trips, classes, concerts, special events and lots more.